2016下半年商务英语BEC高级写作范文

2016年下半年BEC中级考试时间为2016年12月3日，下面是yjbys网小编提供给大家关于2016下半年商务英语BEC高级写作范文，希望对大家的写作有所帮助。

　2016下半年商务英语BEC高级写作范文一：

A survey on performance of our department which is Customer Service, was carried out amount employees and customers. A few findings are developed in this following report.

First of all, to start with positive points, it wasreported that management fosters team spirit, and itis well followed by employees. Moreover, excellentfeedbacks from our customers were received, theywere all fully satisfied with services provided tothem. In addition, sales results exceeded plan thisyear, which refect our effectiveness.

Secondly, unfortunately, there is still weaknesses which could be improved. For instance, thequestionnaire sent to employees outlines the lack of motivation within our team, people don’twork with gusto. Likewise, they all complain about a lack of communication betweenTechnical Service and Sales Department, which can affect our customers. Our competitors maytake advantage of it.

Finally, I am confident that we can achieve improvement. Regarding the lack of motivation Iwould recommend our Human Resources department to review their salary statements, indeed, Employees fell a bit of gap between their salary and the ongoing rate, thus pay peoplewhat they worth. Moreover, praise people and publically recognize their individualperformance and leader should define clearly each employee objectives.

In terms of communication, I suggest that our management leader start setting up regularmeeting including sales and technical people and foster open dialogue.

2016下半年商务英语BEC高级写作范文二：工作部门工作总结

This report aims at outlining which aspects of ourdepartment function most effectively, which onesneed improvement and how to achieve anefficient improvement.

First of all, it needs to be stressed out that themajority of the team generally shows a real teamspirit, is willing to do his best to prioritize somesmooth interactions with customers and is notreluctant to work outside the normal working hours.

On top of that, every member of the team has beencarefully selected for his/her excellent qualifications in terms of negotiating skills andcommunications abilities.

As a result, it came out of the recent survey, conducted with most of our customers, that ourdepartment has an excellent image outside the company.

Unfortunately, however, some aspects appear to be less brilliant. As part of our sales force, people spend most of their time on the phone and cannot fit any training course within theirschedule. As there is no clear strategy to encourage the employees to attend training courses, they may feel guilty to decide to use part of their working time to get a better knowledge on acomputer software for instance.

This being, said, I strongly recommend to define a clear strategy encouraging people toregister, at least, to two training courses, each year.

This would help them to understand that, whatever their initial qualifications may be, it maybring benefit to both them and the company to improve them.