用于考试的题目，要求按照标准回答。它是命题者按照一定的考核目的编写出来的。下面是小编为大家整理的6月英语四级考试真题及答案，欢迎大家借鉴与参考，希望对大家有所帮助。
Part I Writing (30 minutes)
Directions: For this part, you are allowed 30 minutes to write a short essay on the following topic. You should write at least 120 words but no more than 180 words.
Suppose a foreign friend of yours is coming to visit your hometown, what is the most interesting place you would like to take him/her to see and why?
注意：此部分试题请在答题卡1上作答。
Part II Listening Comprehension (30 minutes)
Section A
Directions: In this section, you will hear 8 short conversations and 2 long conversations. At the end of each conversation, one or more questions will be asked about what was said. Both the conversation and the questions will be spoken only once. After each question there will be a pause. During the pause, you must read the four choices marked A), B), C) and D), and decide which is the best answer. Then mark the corresponding letter on Answer Sheet 1 with a single line through the centre.
注意：此部分试题请在答题卡1上作答。
1. A) See a doctor about her strained shoulder.
B) Use a ladder to help her reach the tea.
C) Replace the cupboard with a new one.
D) Place the tea on a lower shelf next time.
2. A) At Mary Johnson’s. C) In an exhibition hall.
B) At a painter’s studio. D) Outside an art gallery.
3. A) The teacher evaluated lacks teaching experience.
B) She does not quite agree with what the man said.
C) The man had better talk with the students himself.
D) New students usually cannot offer a fair evaluation.
4. A) He helped Doris build up the furniture.
B) Doris helped him arrange the furniture.
C) Doris fixed up some of the bookshelves.
D) He was good at assembling bookshelves.
5. A) He doesn’t get on with the others. C) He has been taken for a fool.
B) He doesn’t feel at ease in the firm. D) He has found a better position.
6. A) They should finish the work as soon as possible.
B) He will continue to work in the garden himself.
C) He is tired of doing gardening on weekends.
D) They can hire a gardener to do the work.
7. A) The man has to get rid of the used furniture.
B) The man’s apartment is ready for rent.
C) The furniture is covered with lots of dust.
D) The furniture the man bought is inexpensive.
8. A) The man will give the mechanic a call.
B) The woman is waiting for a call.
C) The woman is doing some repairs.
D) The man knows the mechanic very well.
Questions 9 to 11 are based on the conversation you have just heard.
9. A) She had a job interview to attend.
B) She was busy finishing her project.
C) She had to attend an important meeting.
D) She was in the middle of writing an essay.
10. A) Accompany her roommate to the classroom.
B) Hand in her roommate’s application form.
C) Submit her roommate’s assignment.
D) Help her roommate with her report.
11. A) Where Dr. Ellis’s office is located.C) Directions to the classroom building.
B) When Dr. Ellis leaves his office.D) Dr. Ellis’s schedule for the afternoon.
Questions 12 to 15 are based on the conversation you have just heard.
12. A) He finds it rather stressful. C) He can handle it quite well.
B) He is thinking of quitting it.D) He has to work extra hours.
13. A) The 6:00 one.C) The 7:00 one.
B) The 6:30 one.D) The 7:30 one.
14. A) It is an awful waste of time.
B) He finds it rather unbearable.
C) The time on the train is enjoyable.
D) It is something difficult to get used to.
15. A) Reading newspapers.C) Listening to the daily news.
B) Chatting with friends.D) Planning the day’s work.
Section B
Directions: In this section, you will hear 3 short passages. At the end of each passage, you will hear some questions. Both the passage and the questions will be spoken only once. After you hear a question, you must choose the best answer from the four choices marked A), B), C) and D). Then mark the corresponding letter on Answer Sheet 1 with a single line through the centre.
注意：此部分试题请在答题卡1上作答。
Passage One
Questions 16 to 18 are based on the conversation you have just heard.
16. A) Ignore small details while reading.
B) Read at least several chapters at one sitting.
C) Develop a habit of reading critically.
D) Get key information by reading just once or twice.
17. A) Choose one’s own system of marking.
B) Underline the key words and phrases.
C) Make as few marks as possible.
D) Highlight details in a red color.
18. A) By reading the textbooks carefully again.
B) By reviewing only the marked parts.
C) By focusing on the notes in the margins.
D) By comparing notes with their classmates.
Passage Two
Questions 19 to 21 are based on the conversation you have just heard.
19. A) The sleep a person needs varies from day to day.
B) The amount of sleep for each person is similar.
C) One can get by with a couple of hours of sleep.
D) Everybody needs some sleep for survival.
20. A) It is a made-up story.C) It is a rare exception.
B) It is beyond cure.D) It is due to an accident.
21. A) His extraordinary physical condition.
B) His mother’s injury just before his birth.
C) The unique surroundings of his living place.
D) The rest he got from sitting in a rocking chair.
Passage Three
Questions 22 to 25 are based on the conversation you have just heard.
22. A) She invested in stocks and shares on Wall Street.
B) She learned to write for financial newspapers.
C) She developed a strong interest in finance.
D) She tenderly looked after her sick mother.
23. A) She made a wise investment in real estate.
B) She sold the restaurant with a substantial profit.
C) She got 1.5 million dollars from her ex-husband.
D) She inherited a big fortune from her father.
24. A) She was extremely mean with her money.
B) She was dishonest in business dealings.
C) She frequently ill-treated her employees.
D) She abused animals including her pet dog.
25. A) She made a big fortune from wise investment.
B) She built a hospital with her mother’s money.
C) She made huge donations to charities.
D) She carried on her family’s tradition.
Section C
Direction: In the section, you will hear a passage three times. When the passage is read for the first time, you should listen carefully for its general idea. When the passage is read for the second time, you are required to fill in the blanks with the exact words you have just heard. Finally, when the passage is read for the third time, you should check what you have written.
注意：此部分试题请在答题卡1上作答。
Among the kinds of social gestures most significant for second-language teachers are those which are (26)______ in form but different in meaning in the two cultures. For example, a Colombian who wants someone to (27)______ him often signals with a hand movement in which all the fingers of one hand, cupped, point downward as they move rapidly (28)_______. Speakers or English have a similar gesture through the hand may not be cupped and the fingers may be held more loosely, but for them the gesture means goodbye or go away, quite the (29)______ of the Colombian gesture. Again, in Colombian, a speaker of English would have to know that when he (30)________ height he most choose between different gestures depending on whether he is (31)_______ a human being or an animal. If he keeps the palm of the hand (32)_________ the floor, as he would in his own culture when making known the height of a child, for example, he will very likely be greeted by laughter, in Colombia this gesture is (33)_________ for the description of animals. In order to describe human beings he should keep the palm of his hand (34)_________ to the floor. Substitutions of one gesture for the other often create not only humorous but also (35)________ moment. In both of the examples above, speakers from two different cultures have the same gesture, physically, but its meaning differs sharply.
Part III Reading Comprehension (40 minutes)
Section A
Directions: In this section, there is a passage with ten blanks. You are required to select one word for each blank from a list of choices given in a word bank following the passage. Read the passage through carefully before making your choices. Each choice in the bank is identified by a letter. Please mark the corresponding letter on Answer Sheet 2 with a single line through the centre. You may not use any of the words in the bank more than once.
Questions 36 to 45 are based on the following passage.
Global warming is a trend toward warmer conditions around the world. Part of the warming is natural; we have experienced a 20,000 -year -long warming as the last ice age ended and the ice 36 away. However, we have already reached temperatures that are in 37 with other minimum-ice periods, so continued warming is likely not natural. We are 38 to a predicted worldwide increase in temperatures 39 between 1℃ and 6℃ over the next 100 years. The warming will be more 40 in some areas, less in others, and some places may even cool off. Likewise, the 41 of this warming will be very different depending on where you are—coastal areas must worry about rising sea levels, while Siberia and northern Canada may become more habitable (宜居的) and 42 for humans than these areas are now.
The fact remains, however, that it will likely get warmer, on 43 , everywhere. Scientists are in general agreement that the warmer conditions we have been experiencing are at least in part the result of a human-induced global warming trend. Some scientists 44 that the changes we are seeing fall within the range of random (无规律的) variation—some years are cold, others warm, and we have just had an unremarkable string of warm years 45 —but that is becoming an increasingly rare interpretation in the face of continued and increasing warm conditions.
注意：此部分试题请在答题卡2上作答。
Section B
Directions: In this section, you are going to read a passage with ten statements attached to it. Each statement contains information given in one of the paragraphs Identify the paragraph from which the information is derived. You may choose a paragraph more than once. Each paragraph is marked with a letter. Answer the questions by marking the corresponding letter on Answer Sheet 2.
The End of the Book?
[A] Amazon, by far the largest bookseller in the country, reported on May 19 that it is now selling more books in its electronic Kindle format than in the old paper-and-ink format. That is remarkable, considering that the Kindle has only been around for four years. E-books now account for 14 percent of all book sales in the country and are increasing far faster than overall book sales. E-book sales are up 146 percent over last year, while hardback sales increased 6 percent and paperbacks decreased 8 percent.
[B] Does this spell the doom of the physical book? Certainly not immediately, and perhaps not at all. What it does mean is that the book business will go through a transformation in the next decade or so more profound than any it has seen since Gutenberg introduced printing from moveable type in the 1450s.
[C] Physical books will surely become much rarer in the marketplace. Mass market paperbacks, which have been declining for years anyway, will probably disappear, as will hardbacks for mysteries, thrillers, “romance fiction,” etc. Such books, which only rarely end up in permanent collections, either private or public, will probably only be available as e-books within a few years. Hardback and trade paperbacks for “serious” nonfiction and fiction will surely last longer. Perhaps it will become the mark of an author to reckon with that he or she is still published in hard copy.
[D] As for children’s books, who knows? Children’s books are like dog food in that the purchasers are not the consumers, so the market (and the marketing) is inherently strange.
[E] For clues to the book’s future, let’s look at some examples of technological change and see what happened to the old technology.
[F] One technology replaces another only because the new technology is better, cheaper, or both. The greater the difference, the sooner and more thoroughly the new technology replaces the old. Printing with moveable type on paper dramatically reduced the cost of producing a book compared with the old-fashioned ones handwritten on vellum, which comes from sheepskin. A Bible—to be sure, a long book—required vellum made from 300 sheepskins and countless man-hours of labor. Before printing arrived, a Bible cost more than a middle-class house. There were perhaps 50,000 books in all of Europe in 1450. By 1500 there were 10 million.
[G] But while printing quickly caused the hand written book to die out, handwriting lingered on (继续存在) well into the 16th century. Very special books are still occasionally produced on vellum, but they are one-of-a-kind show pieces.
[H]Sometimes a new technology doesn’t drive the old one out, but only parts of it while forcing the rest to evolve. The movies were widely predicted to drive live theater out of the marketplace, but they didn’t, because theater turned out to have qualities movies could not reproduce. Equally, TV was supposed to replace movies but, again, did not.
[I] Movies did, however, fatally impact some parts of live theater. And while TV didn’t kill movies, it did kill second-rate pictures, shorts, and cartoons.
[J] Nor did TV kill radio. Comedy and drama shows (“Jack Benny,” “Amos and Andy,” “The Shadow”) all migrated to television. But because you can’t drive a car and watch television at the same time, rush hour became radio’s prime, while music, talk, and news radio greatly enlarged their audiences. Radio is today a very different business than in the late 1940s and a much larger one.
[K] Sometimes old technology lingers for centuries because of its symbolic power. Mounted cavalry (骑兵) replaced the chariot (二轮战车) on the battlefield around 1000 BC. But chariots maintained their place in parades and triumphs right up until the end of the Roman Empire 1,500 years later. The sword hasn’t had a military function for a hundred years, but is still part of an officer’s full-dress uniform, precisely because a sword always symbolized “an officer and a gentleman.”
[L] Sometimes new technology is a little cranky (不稳定的) at first. Television repairman was a common occupation in the 1950s, for instance. And so the old technology remains as a backup. Steamships captured the North Atlantic passenger business from sail in the 1840s because of its much greater speed. But steamships didn’t lose their sails until the 1880s, because early marine engines had a nasty habit of breaking down. Until ships became large enough (and engines small enough) to mount two engines side by side, they needed to keep sails. (The high cost of steam and the lesser need for speed kept the majority of the world’s ocean freight moving by sail until the early years of the 20th century.)
[M] Then there is the fireplace. Central heating was present in every upper-and middle-class home by the second half of the 19th century. But functioning fireplaces remain to this day a powerful selling point in a house or apartment. I suspect the reason is a deep-rooted love of the fire. Fire was one of the earliest major technological advances for humankind, providing heat, protection, and cooked food (which is much easier to cat and digest). Human control of fire goes back far enough (over a million years) that evolution could have produced a genetic leaning towards fire as a central aspect of human life.
[N] Books—especially books the average person could afford—haven’t been around long enough to produce evolutionary change in humans. But they have a powerful hold on many people nonetheless, a hold extending far beyond their literary content. At their best, they are works of art and there is a tactile(触觉的)pleasure in books necessarily lost in e-book versions. The ability to quickly thumb through pages is also lost. And a room with books in it induces, at least in some, a feeling not dissimilar to that of a fire in the fireplace on a cold winter’s night.
[O] For these reasons I think physical books will have a longer existence as a commercial product than some currently predict. Like swords, books have symbolic power. Like fireplaces, they induce a sense of comfort and warmth. And, perhaps, similar to sails, they make a useful back-up for when the lights go out.
注意：此部分试题请在答题卡2上作答。
46. Authors still published in printed versions will be considered important ones.
47. Some people are still in favor of printed books because of the sense of touch they can provide.
48. The radio business has changed greatly and now attracts more listeners.
49. Contrary to many people’s prediction of its death, the film industry survived.
50. Remarkable changes have taken place in the book business.
51. Old technology sometimes continues to exist because of its reliability.
52. The increase of e-book sales will force the book business to make changes not seen for centuries.
53. A new technology is unlikely to take the place of an old one without a clear advantage.
54. Paperbacks of popular literature are more likely to be replaced by e-books.
55. A house with a fireplace has a stronger appeal to buyers.
Section C
Directions: There are 2 passages in this section. Each passage is followed by some questions or unfinished statements. For each of them there are four choices marked A), B), C) and D). You should decide on the best choice and mark the corresponding letter on Answer Sheet 2 with a single line through the centre.
Passage One
Questions 56 to 60are based on the following passage.
The question of whether our government should promote science and technology or the liberal arts in higher education isn’t an either/or proposition(命题)，although the current emphasis on preparing young Americans for STEM(science, technology, engineering, maths)-related fields can make it seem that way.
The latest congressional report acknowledges the critical importance of technical training, but also asserts that the study of the humanities (人文学科)and social sciences must remain central components of America’s educational system at all levels. Both are critical to producing citizens who can participate effectively in our democratic society, become innovative(创新的)leaders, and benefit from the spiritual enrichment that the reflection on the great ideas of mankind over time provides.
Parents and students who have invested heavily in higher education worry about graduates’ job prospects as technological advances and changes in domestic and global markets transform professions in ways that reduce wages and cut jobs. Under these circumstances, it’s natural to look for what may appear to be the most “practical” way out of the problem “Major in a subject designed to get you a job” seems the obvious answer to some, though this ignores the fact that many disciplines in the humanities characterized as “soft” often, in fact, lead to employment and success in the long run. Indeed, according to surveys, employers have expressed a preference for students who have received a broadly-based education that has taught them to write well, think critically, research creatively, and communicate easily.
Moreover, students should be prepared not just for their first job, but for their 4th and 5th jobs, as there’s little reason to doubt that people entering the workforce today will be called upon to play many different roles over the course of their careers. The ones who will do the best in this new environment will be those whose educations have prepared them to be flexible. The ability to draw upon every available tool and insight—picked up from science, arts, and technology—to solve the problems of the future, and take advantage of the opportunities that present themselves, will be helpful to them and the United States.
注意：此部分试题请在答题卡2上作答。
56. What does the latest congressional report suggest?
A) STEM-related subjects help students find jobs in the information society.
B) The humanities and STEM subjects should be given equal importance.
C) The liberal arts in higher education help enrich students’ spiritual life.
D) Higher education should be adjusted to the practical needs of society.
57. What is the main concern of students when they choose a major?
A) Their interest in relevant subjects.
B) The academic value of the courses.
C) The quality of education to receive.
D) Their chances of getting a good job.
58. What does the author say about the so called soft subjects?
A) The benefit students in their future life.
B) They broaden students’ range of interests.
C) They improve students’ communication skills.
D) They are essential to students’ healthy growth.
59. What kind of job applicants do employers look for?
A) Those who have a strong sense of responsibility.
B) Those who are good at solving practical problems.
C) Those who are likely to become innovative leaders.
D) Those who have received a well-rounded education.
60. What advice does the author give to college students?
A) Seize opportunities to tap their potential.
B) Try to take a variety of practical courses.
C) Prepare themselves for different job options.
D) Adopt a flexible approach to solving problems.
Passage Two
Questions 61 to 65 are based on the following passage.
Energy independence. It has a nice ring to it. Doesn’t it? If you think so, you’re not alone, because energy independence has been the dream of American president for decades, and never more so than in the past few years, when the most recent oil price shock has been partly responsible for kicking off the great recession.
“Energy independence” and its rhetorical (修辞的) companion “energy security” are, however, slippery concepts that are rarely though through. What is it we want independence from, exactly?
Most people would probably say that they want to be independent from imported oil. But there are reasons that we buy all that old from elsewhere.
The first reason is that we need it to keep our economy running. Yes, there is a trickle(涓涓细流)of biofuel(生物燃料)available, and more may become available, but most biofuels cause economic waste and environmental destruction.
Second, Americans have basically decided that they don’t really want to produce all their own oil. They value the environmental quality they preserve over their oil imports from abroad. Vast areas of the United States are off-limits to oil exploration and production in the name of environmental protection. To what extent are Americans really willing to endure the environmental impacts of domestic energy production in order to cut back imports?
Third, there are benefits to trade. It allows for economic efficiency, and when we buy things from places that have lower production costs than we do, we benefit. And although you don’t read about this much, the United States is also a large exporter of oil products, selling about 2 million barrels of petroleum products per day to about 90 countries.
There is no question that the United States imports a great deal of energy and, in fact, relies on that steady flow to maintain its economy. When that flow is interrupted, we feel the pain in short supplies and higher prices, At the same time, we derive massive economic benefits when we buy the most affordable energy on the world market and when we engage in energy trade around the world.
注意：此部分试题请在答题卡2上作答。
61. What does the author say about energy independence for America?
A) It sounds very attractive. C) It will bring oil prices down.
B) It ensures national security. D) It has long been everyone’s dream.
62. What does the author think of biofuels?
A) They keep America’s economy running healthily.
B) They prove to be a good alternative to petroleum.
C) They do not provide a sustainable energy supply.
D) They cause serious damage to the environment.
63. Why does America rely heavily on oil imports?
A) It wants to expand its storage of crude oil.
B) Its own oil reserves are quickly running out.
C) It wants to keep its own environment intact.
D) Its own oil production falls short of demand.
64. What does the author say about oil trade?
A) It proves profitable to both sides. C) It makes for economic prosperity.
B) It improves economic efficiency. D) It saves the cost of oil exploration.
65. What is the author’s purpose in writing the passage?
A) To justify America’s dependence on oil imports.
B) To arouse Americans’ awareness of the energy crisis.
C) To stress the importance of energy conservation.
D) To explain the increase of international oil trade.
Part Ⅳ Translation (30 minutes)
Directions: For this part, you are allowed 30 minutes to translate a passage from Chinese into English. You should write your answer on Answer Sheet 2.
为了促进教育公平，中国已投入360亿元，用于改善农村地区教育设施和中强中西部地区农村义务教育(compulsory education)。这些资金用于改善教学设施、购买书籍，使16万多所中小学受益。资金还用于购置音乐和绘画器材。现在农村和山区的儿童可以与沿海城市的儿童一样上音乐和绘画课。一些为接受更好教育而转往城市上学的学生如今又回到了本地农村学校就读。
注意：此部分试题请在答题卡2上作答。
6月四级部分真题参考答案(完整版)
Part Ⅰ Writing
The First Place I Will Show in My Hometown—the Central Avenue
My hometown is Harbin. The most interesting place which I would like to take my foreign friends to is the Central Avenue, if they come to my hometown. The reasons for this can be illustrated as below.
To begin with, as the symbol of Harbin, the Central Avenue not only has a long history, but also a famous food palace. There are a variety of delicious foods for you to choose. Just take the ice-cream brick of Ma Dieer as an example. Many of tourists to the Central Avenue sing their praises for the ice-cream brick of Ma Dieer. In addition, the brilliant historic culture of the Central Avenue can widen people’s vision and enhance their knowledge, which lays a solid foundation for the understanding of this fabulous city—Harbin.
I believe my foreign friends will enjoy themselves in the Central Avenue. Not only can they appreciate the wonderful landscape of Harbin but also taste authentic northeast food. No better place can be chosen than the Central Avenue!
Part Ⅱ Listening Comprehension
1-5: BDDCD
6-10: ADBAC
11-15: ACBCA
16-20: DABDC
20-25: BCDAB
26. identical
27. approach
28. back and forth
29. opposite
30. indicates
31. referring to
32. parallel to
33. reserved
34. at the right angle
35. embarrassing
Part III Reading Comprehension
Section A
36. melted
37. line
38. contributing
39. ranging
40. dramatic
41. impact
42. appealing
43. average
44. maintain
45. recently
Section B
46. C Physical books will surely become much rarer in the marketplace….
47. N Books—especially books the average…
48. J Nor did TV kill radio…
49. H Sometimes a new technology doesn’t…
50. A Amazon, by far the largest…
51. L Sometimes old technology lingers for…
52. B Does this spell the doom of the ….
53. F One technology replaces another only…
54. C Physical books will surely become much rather…
55. M Then there is the fireplace…
Section C
56. B The humanities and STEM subjects should be given equal importance.
57. D Their chances of getting a good job.
58. A They benefit students in their future life.
59. D Those who have received a well-rounded education.
60. C Prepare themselves for different job options.
61. A It sounds very attractive.
62. D They cause serious damage to the environment.
63. C It wants to keep its own environment intact.
64. B It improves economic efficiency.
65. A To justify America's dependence on oil imports.
Part IV Translation
In order to promote equality in education, China has invested 36 billion Yuan to improve educational facilities in rural areas and strengthen rural compulsory education in Midwest areas. These funds are used to improve teaching facilities, and purchase books, benefiting more than 160,000 primary and secondary schools. Funds are used to purchase musical instrument and painting tools as well. Now children in rural and mountainous areas can have music and painting lessons as children from coastal cities do. Some students who has transferred to city schools to receive a better education are now moving back to their local rural schools.
Section B
Directions: In this section, you are going to read a passage with ten statements attached to it. Each statement contains information given in one of the paragraphs. Identify the paragraph from which the information is derived. You may choose a paragraph more than once. Each paragraph is marked with a letter. Answer the questions by marking the corresponding letter on Answer Sheet 2.
Resilience Is About How You Recharge, Not How You Endure
[A] As constant travelers and parents of a 2-year-old, we sometimes fantasize about how much work we can do when one of us gets on a plane, undistracted by phones, friends, or movies. We race to get all our ground work done: packing, going through security, doing a last-minute work call, calling each other, then boarding the plane. Then, when we try to have that amazing work session in flight, we get nothing done. Even worse, after refreshing our email or reading the same studies over and over, we are too exhausted when we land to soldier on with (继续处理) the emails that have inevitably still piled up.
[B] Why should flying deplete us? We’re just sitting there doing nothing. Why can’t we be tougher, more resilient (有复原力的) and determined in our work so we can accomplish all of the goals we set for ourselves? Based on our current research, we have come to realize that the problem is not our hectic schedule or the plane travel itself; the problem comes from a misconception of what it means to be resilient, and the resulting impact of overworking.
[C] We often take a militaristic, “tough” approach to resilience and determination like a Marine pulling himself through the mud, a boxer going one more round, or a football player picking himself up off the ground for one more play. We believe that the longer we tough it out, the tougher we are, and therefore the more successful we will be. However, this entire conception is scientifically inaccurate.
[D] The very lack of a recovery period is dramatically holding back our collective ability to be resilient and successful. Research has found that there is a direct correlation between lack of recovery and increased incidence of health and safety problems. And lack of recovery—whether by disrupting sleep with thoughts of work or having continuous cognitive arousal by watching our phones—is costing our companies $62 billion a year in lost productivity.
[E] And just because work stops, it doesn’t mean we are recovering. We “stop” work sometimes at 5pm, but then we spend the night wrestling with solutions to work problems, talking about our work over dinner, and falling asleep thinking about how much work we’ll do tomorrow. In a study just released, researchers from Norway found that 7.8% of Norwegians have become workaholics(工作狂). The scientists cite a definition of “workaholism” as “being overly concerned about work, driven by an uncontrollable work motivation, and investing so much time and effort in work that it impairs other important life areas.”
[F] We believe that the number of people who fit that definition includes the majority of American workers, which prompted us to begin a study of workaholism in the U.S. Our study will use a large corporate dataset from a major medical company to examine how technology extends our working hours and thus interferes with necessary cognitive recovery, resulting in huge health care costs and turnover costs for employers.
[G] The misconception of resilience is often bred from an early age. Parents trying to teach their children resilience might celebrate a high school student staying up until 3am to finish a science fair project. What a distortion of resilience! A resilient child is a well-rested one. When an exhausted student goes to school, he risks hurting everyone on the road with his impaired driving; he doesn’t have the cognitive resources to do well on his English test; he has lower self-control with his friends; and at home, he is moody with his parents. Overwork and exhaustion are the opposite of resilience and the bad habits we acquire when we’re young only magnify when we hit the workforce.
[H] As Jim Loehr and Tony Schwartz have written, if you have too much time in the performance zone, you need more time in the recovery zone, otherwise you risk burnout. Gathering your resources to “try hard” requires burning energy in order to overcome your currently low arousal level. It also worsens exhaustion. Thus the more imbalanced we become due to overworking, the more value there is in activities that allow us to return to a state of balance. The value of a recovery period rises in proportion to the amount of work required of us.
[I] So how do we recover and build resilience? Most people assume that if you stop doing a task like answering emails or writing a paper, your brain will naturally recover, so that when you start again later in the day or the next morning, you’ll have your energy back. But surely everyone reading this has had times when you lie in bed for hours, unable to fall asleep because your brain is thinking about work. If you lie in bed for eight hours, you may have rested, but you can still feel exhausted the next day. That’s because rest and recovery are not the same thing.
[J] If you’re trying to build resilience at work, you need adequate internal and external recovery periods. As researchers Zijlstra, Cropley and Rydstedt write in their 2014 paper: “Internal recovery refers to the shorter periods of relaxation that take place within the frames of the work day or the work setting in the form of short scheduled or unscheduled breaks, by shifting attention or changing to other work tasks when the mental or physical resources required for the initial task are temporarily depleted or exhausted. External recovery refers to actions that take place outside of work—e.g. in the free time between the work days, and during weekends, holidays or vacations.” If after work you lie around on your bed and get irritated by political commentary on your phone or get stressed thinking about decisions about how to renovate your home, your brain has not received a break from high mental arousal states. Our brains need a rest as much as our bodies do.
[K] If you really want to build resilience, you can start by strategically stopping. Give yourself the resources to be tough by creating internal and external recovery periods. Amy Blankson describes how to strategically stop during the day by using technology to control overworking. She suggests downloading the Instant or Moment apps to see how many times you turn on your phone each day. You can also use apps like Offtime or Unplugged to create tech free zones by strategically scheduling automatic airplane modes. The average person turns on their phone 150 times every day. If every distraction took only 1 minute, that would account for 2.5 hours a day.
[L] In addition, you can take a cognitive break every 90 minutes to charge your batteries. Try to not have lunch at your desk, but instead spend time outside or with your friends—not talking about work. Take all of your paid time off, which not only gives you recovery periods, but raises your productivity and likelihood of promotion.
[M] As for us, we’ve started using our plane time as a work-free zone, and thus time to dip into the recovery phase. The results have been fantastic. We are usually tired already by the time we get on a plane, and the crowded space and unstable internet connection make work more challenging. Now, instead of swimming upstream, we relax, sleep, watch movies, or listen to music. And when we get off the plane, instead of being depleted, we feel recovered and ready to return to the performance zone.
36. It has been found that inadequate recovery often leads to poor health and accidents.
37. Mental relaxation is much needed, just as physical relaxation is.
38. Adequate rest not only helps one recover, but also increases one’s work efficiency.
39. The author always has a hectic time before taking a flight.
40. Recovery may not take place even if one seems to have stopped working.
41. It is advised that technology be used to prevent people from overworking.
42. Contrary to popular belief, rest does not equal recovery.
43. The author has come to see that his problem results from a misunderstanding of the meaning of resilience.
44. People’s distorted view about resilience may have developed from their upbringing.
45. People tend to think the more determined they are, the greater their success will be.
答案：
36.D
37. J
38. L
39. A
40. E
41. K
42. I
43.B
44. G
45. C
四级阅读理解答案：词汇理解
26. G)habitats
【语法判断】marine是形容词，表示“海洋的”，后面应该跟一个名词。符合条件的名词有experiences(经验)、exterior(外部)、habitats(栖息地)、investment(投资)、territory(领土)、victim(受害人)。
【语意判断】从上下文可知，暗礁是潜泳和保护海洋______的圣地，所以应该选habitats，海洋栖息地。
27. M)stripped
【语法判断】此处谓语不完整，要填写动词，由was可知要使用被动语态。符合条件的动词有depressed(使…沮丧)、stripped(剥夺、剥离)。
【语意判断】被沉下去的A300被______了所有有可能对环境有害的东西，所以应该选stripped，被剥离了。
28. A)create
【语法判断】此处是倒装句，the sunken plane will后面应该跟动词原形。符合条件的动词有create(创作、创造)、innovate(发明)。
【语意判断】被沉默的飞机不仅仅将会给人工暗礁的生长_____完美的骨架，所以应该选create，创造出。
29. L)stretches
【语法判断】主句缺少谓语，主语是the plane，应该选择动词的第三人称单数。符合条件的动词有experiences(经历)、stretches(延展到)
【语意判断】这个飞机____总长度54米，所以应该选stretches，延展到。
30. C)eventually
【语法判断】where引导的从句有完整的主谓宾结构，空格处应该填写副词。符合条件的副词有eventually(最后，终于)、intentionally(故意地、有意地)。
【语意判断】在这个地方，潜水者将_______能够探索机舱和….，因为是在飞机沉下去以后，潜水者才能够进行探索，所以应该选eventually，最终
31. F)exterior
【语法判断】由plane’s可知此处为所有格，应该填一个名词。符合条件的名词有experiences(经验)、exterior(外部)、investment(投资)、territory(领土)、victim(受害人)。
【语意判断】潜水者最终可以探索机舱和飞机的_____，潜水者会探索飞机的内部和外部，所以应该选exterior，外部。
32. J)investment
【语法判断】由that代词可知，此处应该填写一个名词。符合条件的名词有experiences(经验)、investment(投资)、territory(领土)、victim(受害人)。
【语意判断】他们(投资者)希望通过旅游业看到在_____上的回报，又从前一句知道投资者在飞机上花了大量的金钱，所以应该选择investment，投资上的回报。
33. O)victim
【语法判断】由定冠词the和介词of可知，此处应该填写一个名词。符合条件的名词有experiences(经验)、territory(领土)、victim(受害者)。
【语意判断】土耳其这个国家是几起致命的恐怖袭击的______，由上文可知，土耳其的旅游业出现了下滑的趋势，他们受到了恐怖袭击的影响，所以应该选victim，受害者。
34. I)intentionally
【语法判断】sunk修饰aircraft表示被沉没的飞机，此处可以填写一个形容词和sunk并列修饰aircraft，也可以是一个副词修饰形容词sunk。符合条件的形容词有depressed(沮丧的.)、revealing(透露真情的、有启迪作用的);符合条件的副词有intentionally(故意地、有意地)。
【语意判断】A300是的______被沉没的飞机，由上下文可知，这架飞机是被人为地沉没到海底地，所以此处应该选intentionally，故意被沉没的飞机。
35. E)exploring
【语法判断】and并联连词连接taking和填空部分，形式应与taking保持一致，动词的现在分词形式。符合条件的动词有exploring(探索)、revealing(揭露)。
【语意判断】经历一场水下旅行和_______沉没的A300内部，由语意可知，应该选择exploring，探索内部。
Part I Writing (30minutes)
注意：此部分试题在答题卡1上。
Part II Reading Comprehension (Skimming and Scanning)(15 minutes)
Directions: In this part, you will have 15 minutes to go over the passage quickly and answer the questions on Answer Sheet 1.For questions 1-7,choose the best answer from the four choices marked A),B),C) and D).For questions 8-10,complete the sentences with the information given in the passage.
That’s enough, kids
It was a lovely day at the park and Stella Bianchi was enjoying the sunshine with her two children when a young boy, aged about four, approached her two-year-old son and pushed him to the ground.
“I’d watched him for a little while and my son was the fourth or fifth child he’d shoved,” she says.” I went over to them, picked up my son, turned to the boy and said, firmly, ’No, we don’t push,” What happened next was unexpected.
“The boy’s mother ran toward me from across the park,” Stella says,” I thought she was coming over to apologize, but instead she started shouting at me for disciplining her child, All I did was let him know his behavior was unacceptable. Was I supposed to sit back while her kid did whatever he wanted, hurting other children in the process?”
Getting your own children to play nice is difficult enough. Dealing with other people’s children has become a minefield.
In my house, jumping on the sofa is not allowed. In my sister’s house it’s encouraged. For her, it’s about kids being kids:”If you can’t do it at three, when can you do it?”
Each of these philosophies is valid and, it has to be said, my son loves visiting his aunt’s house. But I find myself saying “no” a lot when her kids are over at mine. That’s OK between sisters but becomes dangerous territory when you’re talking to the children of friends or acquaintances.
“Kids aren’t all raised the same,” agrees Professor Naomi White of Monash University.” But there is still an idea that they’re the property of the parent. We see our children as an extension of ourselves, so if you’re saying that my child is behaving inappropriately, then that’s somehow a criticism of me.”
In those circumstances, it’s difficult to know whether to approach the child directly or the parent first. There are two schools of thought.
“I’d go to the child first,” says Andrew Fuller, author of Tricky Kids. Usually a quiet reminder that ’we don’t do that here’ is enough. Kids nave finely tuned antennae (直觉) for how to behave in different settings.”
He points out bringing it up with the parent first may make them feel neglectful, which could cause problems. Of course, approaching the child first can bring its own headaches, too.
This is why White recommends that you approach the parents first. Raise your concerns with the parents if they’re there and ask them to deal with it,” she says.
Asked how to approach a parent in this situation, psychologist Meredith Fuller answers:”Explain your needs as well as stressing the importance of the friendship. Preface your remarks with something like: ’I know you’ll think I’m silly but in my house I don’t want…’”
When it comes to situations where you’re caring for another child, white is straightforward: “common sense must prevail. If things don’t go well, then have a chat.”
There’re a couple of new grey areas. Physical punishment, once accepted from any adult, is no longer appropriate. “A new set of considerations has come to the fore as part of the debate about how we handle children.”
For Andrew Fuller, the child-centric nature of our society has affected everyone:” The rules are different now from when today’s parents were growing up,” he says, “Adults are scared of saying: ’don’t swear’, or asking a child to stand up on a bus. They’re worried that there will be conflict if they point these things out – either from older children, or their parents.”
He sees it as a loss of the sense of common public good and public courtesy (礼貌), and says that adults suffer form it as much as child.
Meredith Fuller agrees: “A code of conduct is hard to create when you’re living in a world in which everyone is exhausted from overwork and lack of sleep, and a world in which nice people are perceived to finish last.”
“it’s about what I’m doing and what I need,” Andrew Fuller says. ”the days when a kid came home from school and said, “I got into trouble”. And dad said, ‘you probably deserved it’. Are over. Now the parents are charging up to the school to have a go at teachers.”
This jumping to our children’s defense is part of what fuels the “walking on eggshells” feeling that surrounds our dealings with other people’s children. You know that if you remonstrate(劝诫) with the child, you’re going to have to deal with the parent. it’s admirable to be protective of our kids, but is it good?
“Children have to learn to negotiate the world on their own, within reasonable boundaries,” White says. “I suspect that it’s only certain sectors of the population doing the running to the school –better –educated parents are probably more likely to be too involved.”
White believes our notions of a more child-centred, it’s a way of talking about treating our children like commodities(商品). We’re centred on them but in ways that reflect positively on us. We treat them as objects whose appearance and achievements are something we can be proud of, rather than serve the best interests of the children.”
One way over-worked, under-resourced parents show commitment to their children is to leap to their defence. Back at the park, Bianchi’s intervention(干预) on her son’s behalf ended in an undignified exchange of insulting words with the other boy’s mother.
As Bianchi approached the park bench where she’d been sitting, other mums came up to her and congratulated her on taking a stand. “Apparently the boy had a longstanding reputation for bad behaviour and his mum for even worse behaviour if he was challenged.”
Andrew Fuller doesn’t believe that we should be afraid of dealing with other people’s kids. “look at kids that aren’t your own as a potential minefield,” he says. He recommends that we don’t stay silent over inappropriate behaviour, particularly with regular visitors.
注意：此部分试题请在答题卡1上作答。
1. What did Stella Bianchi expect the young boy’s mother to do when she talked to him?
A) make an apology
B) come over to intervene
C) discipline her own boy
D) take her own boy away
2. What does the author say about dealing with other people’s children?
A) it’s important not to hurt them in any way
B) it’s no use trying to stop their wrongdoing
C) it’s advisable to treat them as one’s own kids
D) it’s possible for one to get into lots of trouble
3. According to professor Naomi white of Monash university, when one’s kids are criticized, their parents will probably feel
A) discouraged
B) hurt
C) puzzled
D) overwhelmed
4. What should one do when seeing other people’s kids misbehave according to Andrew fuller?
A) talk to them directly in a mild way
B) complain to their parents politely
C) simply leave them alone
D) punish them lightly
5. Due to the child-centric nature of our society,
A) parents are worried when their kids swear at them
B) people think it improper to criticize kids in public
C) people are reluctant to point our kids’ wrongdoings
D) many conflicts arise between parents and their kids
6. In a world where everyone is exhausted from over work and lack of sleep, .
A) it’s easy for people to become impatient
B) it’s difficult to create a code of conduct
C) it’s important to be friendly to everybody
D) it’s hard for people to admire each other
7. How did people use to respond when their kids got into trouble at school?
A) they’d question the teachers
B) they’d charge up to the school
C) they’d tell the kids to clam down
D) They’d put the blame on their kids
8. Professor white believes that the notions of a more child-centred society should be challenged.
9. According to professor white, today’s parents treat their children as something they can be proud of.
10. Andrew fuller suggests that , when kids behave inappropriately, people should not stay silent.
Part III Listening Comprehension
Section A
Directions: In this section, you will hear 8 short conversations and 2 long conversations. At the end of each conversation, one or more questions will be asked about what was said. Both the conversation and the questions will be spoken only once. After each question there will be a pause. During the pause, you must read the four choices marked A),B),C)and D),and decide which is the best answer. Then mark the corresponding letter on Answer Sheet 2 with a single line through the centre.
注意：此部分试题请在答题卡2上作答。
11．A)Only true friendship can last long.
B)Letter writing is going out of style.
C)She keeps in regular touch with her classmates.
D)She has lost contact with most of her old friends.
12. A) A painter. C) A porter.
B) A mechanic. D) A carpenter.
13. A) Look for a place near her office. C) Make inquiries elsewhere.
B) Find a new job down the street. D) Rent the $600 apartment.
14.A) He prefers to wear jeans with a larger waist.
B) He has been extremely busy recently.
C) He has gained some weight lately.
D) He enjoyed going shopping with Jane yesterday.
15.A)The woman possesses a natural for art.
B) Women have a better artistic taste than men.
C) He isn’t good at abstract thinking.
D) He doesn’t like abstract paintings.
16.A) She couldn’t have left her notebook in the library.
B) she may have put her notebook amid the journals.
C) she should have made careful notes while doing reading.
D) she shouldn’t have read his notes without his knowing it.
17. A)she wants to get some sleep C) she has a literature class to attend
B) she needs time to write a paper D)she is troubled by her sleep problem
18.A)He is confident he will get the job.
B)His chance of getting the job is slim.
C)It isn’t easy to find a qualified sales manager.
D)The interview didn’t go as well as he expected.
Questions 19 to 21 are based on the conversation you have just heard.
19.A)He can manage his time more flexibly.
B)He can renew contact with his old friends.
C)He can concentrate on his own projects.
D)He can learn to do administrative work.
20.A)Reading its ads in the newspapers.
B)Calling its personnel department.
C)Contacting its manager.
D)Searching its website.
21.A)To cut down its production expenses.
B)To solve the problem of staff shortage.
C)To improve its administrative efficiency.
D)To utilize its retired employees’ resources.
Questions 22 to 25 are based on the conversation you have just heard.
22.A)Buy a tractor.
B)Fix a house.
C)See a piece of property.
D)Sing a business contract.
23.A)It is only forty miles form where they live.
B)It is a small one with a two-bedroom house.
C)It was a large garden with fresh vegetables.
D)It has a large garden with fresh vegetables.
24.A)Growing potatoes will involve less labor.
B)Its soil may not be very suitable for corn.
C)It may not be big enough for raising corn.
D)Raising potatoes will be more profitable.
25A)Finances
B)Equipment
C)Labor
D)Profits
Section B
Directions: In this section, you will hear 3 short passages. At the end of each passage, you will hear some questions. Both the passage and the questions will be spoken only once. After you hear a question, you must choose the best answer from the four choices marked A), B), C) and D).Then mark the corresponding letter on Answer Sheet 2 with a single line through the centre.
Passage One
26 A)To introduce the chief of the city’s police force
B)To comment on a talk by a distinguished guest
C)To address the issue of community security
D)To explain the functions of the city council
27 A)He has distinguished himself in city management
B)He is head of the International Police Force
C)He completed his higher education abroad
D)He holds a master’s degree in criminology
28 A)To coordinate work among police departments
B)To get police officers closer to the local people
C)To help the residents in times of emergency
D)To enable the police to take prompt action
29 A)Popular
B)discouraging
C)effective
D)controversial
Passage Two
30 A)people differ greatly in their ability to communicate
B)there are numerous languages in existence
C)Most public languages are inherently vague
D)Big gaps exist between private and public languages
31 A)it is a sign of human intelligence
B)in improves with constant practice
C)it is something we are born with
D)it varies from person to person
32 A)how private languages are developed
B)how different languages are related
C)how people create their languages
D)how children learn to use language
Passage Three
33 A)she was a tailor
B)she was an engineer
C)she was an educator
D)she was a public speaker
34.
A)Basing them on science-fiction movies.
B) Including interesting examples in them
C) Adjusting them to different audiences
D) Focusing on the latest progress in space science
35.
A) Whether spacemen carry weapons
B) How spacesuits protect spacemen
C) How NASA trains its spacemen
D) What spacemen cat and drink
Section C
Directions : In this section .you will hear a passage three time. When the passage is read for first time, you should listen carefully for its general idea. when the passage is read for the first time, you are required to fill in the blanks numbered from 36to43 with the exact words you have just heard. For these blanks, you can either use the exact words you have just heard or write down the main points in your own words Finally, when the passage is read for the third time, you should check what you have written.
注意：此部分试题请在答题卡2上作答。
Crime is increasing world wide. There is every reason to believe the (36)____will continue through the next few decades.
Crime rates have always been high in multicultural, industrialized societies such as the United States, but a new(37)____has appeared on the world(38)____rapidly rising crime rates in nations that previously reported few(39)____. Street crimes such as robbery, rape (40)___and auto theft are clearly rising(41)___in eastern European countries such as Hungary and in western European nations such as the united Kingdom.
What is driving this crime (42)____?There are no simple answers. Still，there are certain conditions(43) _______with rising crime increasing heterogeneity (混杂) of populations, greater cultural pluralism, higher immigration, democratization of government,(44) ______________________________________________________________________________________________________________
These conditions are increasingly observable around the world . For instance, cultures that were previously isolated and homogeneous(同种类的) ,such as Japan, Denmark and Greece (45)____________________________________________________________________________
Multiculturalism can be a rewarding, enriching experience, but it can also lead to a clash of values. Heterogeneity in societies will be the rule in the twenty-first century, and (46)_________________________________________________
36 trend
37 phenomenon
38 scene
39 offences
40 murder
41 particularly
42 explosion
43 associated
44 changing national borders, greater economic growth and the lack of accepted social ideas of right and wrong.
45 are now facing the sort of cultural variety that has been common in America for most of its history.
46 failure to recognize and plan for such diversity can lead to serious crime problems.
Part IV Reading Comprehension (Reading in depth)
Section A
Question 47-56
A bookless life is an incomplete life. Books influence the depth and breadth of life. They meet the natural______47_F_____for freedom, for expression, for creativity and beauty of life. Learners, therefore, must have books, and the right type of book, for the satisfaction of their need. Readers turn______48_K____ to books because their curiosity concerning all manners of things, their eagerness to share in the experiences of others and their need to ____49 H_____ from their own limited environment lead them to find in books food for the mind and the spirit. Through their reading they find a deeper significance to life as books acquaint them with life in the world as it was and it is now. They are presented with a __50 G_____ of human experiences and come to ___51 N____ other ways of thought and living. And while ____52 I____ their own relationships and responses to life , the readers often find that the ___53 B__ in their stories are going through similar adjustments, which help to clarify and give significance to their own.
Books provide ___54 A_____ material for readers’ imagination to grow. Imagination is a valuable quality and a motivating power, and stimulates achievement. While enriching their imagination, books __55 O____their outlook, develop a fact-finding attitude and train them to use leisure ___56 M___. The social and educational significance of the readers’ books cannot be overestimated in an academic library.
A. Abundant
B. Characters
C. Communicating
D. Completely
E. Derive
F. Desire
G. Diversity
H. Escape
I. Establishing
J. Narrow
K. Naturally
L. Personnel
M. Properly
N. Respect
O. Widen
Section B
Directions There are 2 passages in this section, each passage is followed by some question or unfinished statements. For each of them there are four choices marked A B C D.You should decide on the best choice and mark the corresponding letter on Answer sheet 2 with a single line through the centre.
Passage one
Question 57 to 61 based on the following passage.
If you are a male and you are reading this ,congratulations: you are a survivor .According to statistics .you are more than twice as likely to die of skin cancer than a woman ,and nine times more likely to die of AIDS. Assuming you make it to the end of your natural term, about 78 years for men in Australia, you will die on average five years before a woman.
There are many reasons for this-typically, men take more risks than woman and are more likely to drink and smoke but perhaps more importantly, men don’t go to the doctor.
“Men aren’t seeing doctors as often as they should, ” says Dr. Gullotta, “This is particularly so for the over-40s,when diseases tend to strike.”
Gullotta says a healthy man should visit the doctor every year or two. For those over 45,it should be at least once a year.
Two months ago Gullotta saw a 50-year-old ma who had delayed doing anything about his smoker’s cough for a year.
“When I finally saw him it had already spread and he has since died from lung cancer” he says, “Earlier detection and treatment may not have cured him, but it would have prolonged this life”
According to a recent survey, 95%of women aged between 15 and early 40s see a doctor once a year, compared to 70% of men in the same age group.
“A lot of men think they are invincible （不可战胜的）”Gullotta says “They only come in when a friend drops dead on the golf course and they think” Geez, if it could happen to him.
Then there is the ostrich approach,” some men are scared of what might be there and would rather not know, ” says Dr. Ross Cartmill.
“Most men get their cars serviced more regularly than they service their bodies,” Cartmill says .He believes most diseases that commonly affect men could be addressed by preventive check-ups
Regular check-ups for men would inevitably place strain on the public purse, Cartmill says.” But prevention is cheaper in the long run than having to treat the diseases. Besides, the ultimate cost is far greater: it is called premature death.”
57.Why does the author congratulate his male readers at the beginning of the passage?
A. They are more likely to survive serious diseases today.
B. Their average life span has been considerably extended.
C. They have lived long enough to read this article.
D. They are sure to enjoy a longer and happier live.
58。What does the author state is the most important reason men die five years earlier on average than women?
A. men drink and smoke much more than women
B. men don’t seek medical care as often as women
C. men aren’t as cautions as women in face of danger
D. men are more likely to suffer from fatal diseases
59. Which of the following best completes the sentence “Geez, if it could happen to him,…’(line2,para,8)?
A. it could happen to me, too
B. I should avoid playing golf
C. I should consider myself lucky
D. it would be a big misfortune
60what does Dr. Ross Cartmill mean by “the ostrich approach”(line q para.9)
A. a casual attitude towards one’s health conditions
B. a new therapy for certain psychological problems
C. refusal to get medical treatment for fear of the pain involved
D. unwillingness to find out about one’s disease because of fear
61. What does Cartmill say about regular check-ups for men?
A.They may increase public expenses
B.They will save money in the long run
C.They may cause psychological strains on men
D.They will enable men to live as long as women
Passage two
Question 62 to 66 are based on the following passage
High-quality customer service is preached(宣扬) by many ,but actually keeping customers happy is easier said than done
Shoppers seldom complain to the manager or owner of a retail store, but instead will alert their friends, relatives, co-workers, strangers-and anyone who will listen.
Store managers are often the last to hear complaints, and often find out only when their regular customers decide t frequent their competitors, according to a study jointly conducted by Verde group and Wharton school
“Storytelling hurts retailers and entertains consumers,” said Paula Courtney, President of the Verde group.” the store loses the customer, but the shopper must also find a replacement.”
On average, every unhappy customer will complain to at least four other, and will no longer visit the specific store for every dissatisfied customer, a store will lose up to three more due to negative reviews. The resulting “snowball effect” can be disastrous to retailers.
According to the research, shoppers who purchased clothing encountered the most problems. ranked second and third were grocery and electronics customers.
The most common complaints include filled parking lots, cluttered (塞满了的) shelves, overloaded racks, out-of-stock items, long check-out lines, and rude salespeople.
During peak shopping hours, some retailers solved the parking problems by getting moonlighting local police to work as parking attendants. Some hired flag wavers to direct customers to empty parking spaces. This guidance climinated the need for customers to circle the parking lot endlessly, and avoided confrontation between those eyeing the same parking space.
Retailers can relieve the headaches by redesigning store layouts, pre-stocking sales items, hiring speedy and experienced cashiers, and having sales representatives on hand to answer questions.
Most importantly, salespeople should be diplomatic and polite with angry customers.
“Retailers who’re responsive and friendly are more likely to smooth over issues than those who aren’t so friendly.” said Professor Stephen Hoch. “Maybe something as simple as a greeter at the store entrance would help.”
Customers can also improve future shopping experiences by filing complaints to the retailer, instead of complaining to the rest of the world. Retailers are hard-pressed to improve when they have no idea what is wrong.
注意：此部分试题请在答题卡2上作答
62. Why are store managers often the last to hear complaints?
A Most customers won’t bother to complain even if they have had unhappy experiences.
B Customers would rather relate their unhappy experiences to people around them.
C Few customers believe the service will be improved.
D Customers have no easy access to store managers.
63. What does Paula Courtney imply by saying “ … the shopper must also find a replacement” (Line 2, Para. 4)?
A New customers are bound to replace old ones.
B It is not likely the shopper can find the same products in other stores.
C Most stores provide the same
D Not complaining to the manager causes the shopper some trouble too.
64. Shop owners often hire moonlighting police as parking attendants so that shoppers_____
A can stay longer browsing in the store
B won’t have trouble parking their cars
C won’t have any worries about security
D can find their cars easily after shopping
65. What contributes most to smoothing over issues with customers?
A Manners of the salespeople
B Hiring of efficient employees
C Huge supply of goods for sale
D Design of the store layout.
66. To achieve better shopping experiences, customers are advised to _________.
A exert pressure on stores to improve their service
B settle their disputes with stores in a diplomatic way
C voice their dissatisfaction to store managers directly
D shop around and make comparisons between stores
Part V Cloze
Directions: There are 20 blanks in the following passage. For each blank there are four choices marked A,B,C,D on the right side of the paper. You should choose the ONE that best fits into the passage. Then mark the corresponding letter on answer sheet 2 with a single line through the centre.
playing organized sports is such a common experience in the United States that many children and teenagers that them for granted. This is especially true 67 children from families and communities that have the resources needed to organize and 68 sports programs and make sure that there is easy 69 to participation opportunities. Children in low-income families and poor communities are 70 likely to take organized youth sports for granted because they often 71 the resources needed to pay for participation 72, equipment, and transportation to practices and games 73 their communities do not have resources to build and 74 sports fields and facilities.
Organized youth sports 75 appeared during the early 20th century in the United States and other wealthy nations. They were originally developed 76 some educators and developmental experts 77 that the behavior and character of children were 78 influenced by their social surrounding and everyday experiences. This 79 many people to believe that if you could organize the experiences of children in 80 ways, you could influence the kinds of adults that those children would become.
This belief that the social 81 influenced a person’s overall development was very 82 to people interested in progress and reform in the United States 83 the beginning of the 20th century. It caused them to think about 84 they might control the experiences of children to 85 responsible and productive adults. They believed strongly that democracy depended on responsibility and that a 86 capitalist economy depended on the productivity of worker.
67. A. among B. within C. on D. towards
68. A. spread B. speed C. spur D. sponsor
69. A. access B. entrance C. chance D. route
70 A. little B. less C. more D. much
71. A. shrink B. tighten C. limit D. lack
72. A. bill B accounts C. fees D. fare
73. A. so B. as C. and D. but
74. A. maintain B. sustain C. contain D. entertain
75.A. last B. first C. later D. finally
76.A. before B. while C. until D. when
77.A. realized B. recalled C. expected D. exhibited
78.A. specifically B. excessively C. strongly D. exactly
79. A. moved B. conducted C. put D. led
80. A. precise B. precious C. particular D. peculiar
81.A. engagement B. environment C.s tate D. status
82.A. encouraging B. disappointing C. upsetting D. surprising
83.A. for B. with C. over D. at
84.A. what B. how C. whatever D. however
85.A. multiply B. manufacture C. produce D. provide
86.A. growing B. breeding C. raising D. flying
Part VI Translation
Directions: Complete the sentences by translating into English the Chinese given in brackets. Please write your translation on answer sheet 2
87.Medical researchers are painfully aware that there are many problems that they haven’t found answers_to (他们至今还没有答案)
88.What most parents are concerned about (大多数父母所关心的) is providing the best education possible for their children.
89.You’d better take a sweater with you in case it turn(s) cold (以防天气变冷)
90.Throught the project, many people have received training and decided to start their own business (决定自己创业)
91.the anti-virus agent was not known until it was accidentally found by a doctor (直到一名医生偶然发现了它)
答案
一、快速阅读
1-7:3321224
8:challenged
9：can be pround of
10：stay silent
二、听力答案：A-B卷通用
11-15：DACCD
16-20：BBBAD
DCBCA
ADBCB
CDBCA
36 trend
37 phenomenon
38 scene
39 offences
40 murder
41 particularly
42 explosion
43 associated
44 changing national borders, greater economic growth and the lack of accepted social ideas of right and wrong.
45 are now facing the sort of cultural variety that has been common in America for most of its history.
46 failure to recognize and plan for such diversity can lead to serious crime problems.
三、词汇
47-56：F、k、N、G、E、I、B、A、O、M
57-66：CBADB BCBAC
67-76：ADABD CCABD
77-86：ACDCB ADBCA
四、翻译：
87、that they haven’t found answers_to
88、What most parents are concerned about
89、You’d better take a sweater with you in case it turn(s) cold
90、decided to start their own business
91、until it was accidentally found by a doctor
Exercise is one of the few factors with a positive role in long-term maintenance of body weight. Unfortunately, that message has not gotten through to the average American, who would rather try switching to “light”beer and low-calorie bread than increase physical exertion. The Centers for Disease Control, for example, found that fewer than one-fourth of overweight adults who were trying to shed pounds said they were combining exercise with their diet.
In rejecting exercise, some people may be discouraged too much by caloric-expenditure charts:for example, one would have to briskly walk three miles just to work off the 275 calories in one delicious Danish pastry (小甜饼). Even exercise professionals concede half a point here. “Exercise by itself is a very tough way to lose weight, ”says York Onnen, program director of the President‘s Council on Physical Fitness and Sports.
Still, exercise‘s supporting role in weight reduction is vital. A study at the Boston University Medical Center of overweight police officers and other public employees confirmed that those who dieted without exercise regained almost all their old weight, while those who worked exercise into their daily routine maintained their new weight.
If you have been sedentary (极少活动的)and decide to start walking one mile a day, the added exercise could burn an extra 100 calories daily. In a year‘s time, assuming no increase in food intake, you could lose ten pounds. By increasing the distance of your walks gradually and making other dietary adjustments, you may lose even more weight.
26.What is said about the average American in the passage?
A) They tend to exaggerate the healthful effect of “light”beer.
B) They usually ignore the effect of exercise on losing weight.
C) They prefer “light”beer and low-calorie bread to other drinks and food.
D) They know the factors that play a positive role in keeping down body weight.
27.Some people dislike exercise because ________.
A) they think it is physically exhausting
B) they find it hard to exercise while on a diet
C) they don‘t think it possible to walk 3 miles every day
D) they find consulting caloric-expenditure charts troublesome
28.“Even exercise professionals concede half a point here”(Line 3, Para. 2)means “They ________”.
A) agree that the calories in a small piece of pastry can be difficult to work off by exercise
B) partially believe diet plays a supporting role in weight reduction
C) are not fully convinced that dieting can help maintain one‘s new weight
D) are not sufficiently informed of the positive role of exercise in losing weight
29.What was confirmed by the Boston University Medical Center‘s study?
A) Controlling one‘s calorie intake is more important than doing exercise.
B) Even occasional exercise can help reduce weight.
C) Weight reduction is impossible without exercise.
D) One could lose ten pounds in a year‘s time if there‘s no increase in food intake.
30.What is the author‘s purpose in writing this article?
A) To justify the study of the Boston University Medical Center.
B) To stress the importance of maintaining proper weight.
C) To support the statement made by York Onnen.
D) To show the most effective way to lose weight.
Unit 12
11.A 12.D 13.C 14.B 15.A 16.C 17.B 18.D 19.C 20.D
21.D 22.B 23.D 24.A 25.C 26.B 27.B 28.B 29.C 30.D
书香门第
